Policies

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

United States Postal Service is a preferred provider, with the majority of products shipping via 2-3 Priority Mail.  Depending on size, weight, and destination, we may opt to ship via UPS Ground.

Local Pick-Up or Appointments

Our studio is located in Lewisville, TX.  Residents of the Dallas/Fort Worth metroplex may opt to save on shipping charges and pick up at our studio.  Our hours vary depending on day and work load.  Once your order is ready, we will contact you with our address, and coordinate a suitable pick up time.

Customers in the Dallas/Fort Worth metroplex may also opt to schedule an appointment to meet us at a mutually convenient location.  Our base appointment fee is $15 for addresses in the Carrollton, Flower Mound, Highland Village, Coppell, The Colony, Grapevine, or Corinth cities.  Addresses outside of the aforementioned cities are billed at an additional $0.20/mile one-way.  Appointments are subject to availability.  Customers must cancel or reschedule their appointment at least 4 hours in advance to avoid forfeiting their appointment fee.  Customers who do not arrive within 20 minutes of their appointment will forfeit their appointment fee, and will be responsible for arranging a local pick up or incur shipping charges.